Last updated: 3 October 2026
This Privacy Policy explains how [COMPANY NAME] (“MatchKit UAE”, “we”, “us”) collects and uses personal data when you visit matchkituae.com or place an order. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
1. Who is responsible for your data
[COMPANY NAME], trade license no. [TRADE LICENSE NUMBER], [REGISTERED ADDRESS]. Email: [EMAIL ADDRESS]. WhatsApp / phone: [WHATSAPP / PHONE NUMBER].
2. What data we collect
- Order details: name, delivery address (Emirate, area/city, street, building), mobile number, email address, the products you order and the order value.
- Communication: messages you send us through the contact form, email or WhatsApp.
- Account details (if you create an account): login details and order history.
- Technical data: IP address, browser and device information, and cookies needed for the cart and checkout to work.
3. Why we use your data
- To process, deliver and follow up your order, including confirming orders and arranging delivery by phone or WhatsApp (performance of a contract).
- To answer your questions and handle returns, exchanges and refunds (performance of a contract).
- To keep accounting and tax records required by UAE law (legal obligation).
- To keep the Website secure and prevent fraud (legitimate interest).
- To send you offers by email or WhatsApp, only if you have given your consent. You can withdraw consent at any time.
4. Who we share your data with
We only share the data needed for each purpose with:
- our courier / delivery partner ([COURIER NAME]), which receives your name, address and phone number;
- payment providers that process your payment at checkout;
- our website hosting and email service providers;
- authorities, when we are required to by law.
We do not sell your personal data.
5. Cookies
The Website uses necessary cookies so the cart, checkout and login work. If we add analytics or marketing cookies in the future, we will update this policy and ask for your consent where required.
6. International transfers
Some of our service providers may store data outside the UAE. In that case we make sure there is an adequate level of protection as required by the PDPL.
7. How long we keep your data
We keep order data for as long as required by UAE accounting and tax rules [e.g. 5 years – CONFIRM]. Contact messages are kept for as long as needed to handle your request. Marketing consent data is kept until you withdraw your consent.
8. Security
We use appropriate technical and organisational measures to protect your data, such as encrypted connections (HTTPS) and restricted access to order information.
9. Your rights
Under the PDPL you have the right to:
- get information about and a copy of the personal data we hold about you;
- have incorrect data corrected;
- have your data deleted when it is no longer needed or when you withdraw consent, unless we must keep it by law;
- restrict or object to certain processing;
- withdraw consent for marketing at any time.
To use your rights, email us at [EMAIL ADDRESS]. You can also contact the UAE Data Office if you are not satisfied with how we handle your data.
10. Children
We sell kits for children, but orders must be placed by an adult. We do not knowingly collect personal data directly from children.
11. Changes
We may update this policy. The latest version is always published on this page.