Last updated: 3 October 2026
We want you to be happy with your jersey. If something is not right, you can return or exchange it under the conditions below. This policy is part of our Terms & Conditions.
Return period
You can return items within [RETURN PERIOD, e.g. 14] days of the day you received your order.
Conditions for returns
- Items must be unused, unwashed and in the same condition as you received them, with all original tags and packaging.
- Items that have been worn, washed, damaged or altered after delivery cannot be returned.
- [OPTIONAL – DECIDE: Jerseys printed with a custom name or number at your request cannot be returned unless they are faulty.]
How to start a return or exchange
- Contact us at [EMAIL ADDRESS] or on WhatsApp [WHATSAPP / PHONE NUMBER] with your order number, the item(s) you want to return and whether you want a refund or a different size.
- We will confirm your return and tell you how to send the item back or arrange a pick-up.
- Pack the items securely. Return address: [RETURN ADDRESS].
Return shipping
[RETURN SHIPPING – DECIDE: e.g. “The customer pays return shipping unless the item is faulty or we sent the wrong item.”]
Exchanges (different size)
If you ordered the wrong size, we will exchange it for another size of the same jersey if it is in stock. If your size is not available we will refund you instead.
Refunds
- We inspect returned items when they arrive and let you know whether the refund is approved.
- Refunds are made to the original payment method. If that is not possible, we refund by bank transfer to a UAE bank account in your name and will ask you for the account details (IBAN).
- Approved refunds are processed within [REFUND PROCESSING TIME, e.g. 7] business days. Your bank may need extra time to show the amount.
- The original shipping cost is not refunded unless the item was faulty or we made a mistake.
Faulty, damaged or wrong items
If your item is faulty or damaged, or you received the wrong item, contact us within 48 hours of delivery with your order number and photos. We will replace the item or give you a full refund, including shipping, at no extra cost to you.
Cancelled or refused orders
If you no longer want an order, please contact us before it is shipped so we can cancel it. Orders that are refused at the door are returned to us and cancelled.
Contact
[COMPANY NAME], [REGISTERED ADDRESS]
Email: [EMAIL ADDRESS]
WhatsApp / phone: [WHATSAPP / PHONE NUMBER]